honeycombz I had the same problems as you mentioned.. They also sent me an email asking if I was sure I placed the order.. thank GOODNESS I save confirmation emails and told them that I clicked the bottom of my confirmed order on contact information and their page is what it took me to.. She then wanted me to send a copy of my order confirmation which I did.. I explained to her it had been 10 weeks.. She then checked into it and said my order was denied. I was FURIOUS!!! I was a member of theirs before and I never ever had this problem... I emailed her back and told her how very upset I was with them. That my payments were always on time.. that I ordered more than the required to extra books you were to purchase to fulfill this offer. The fact they basically ignored my order and then when they got my confirmed email rejected my order.. I told them I will NEVER EVER deal with them again and thought it very ignorant on their part to have me wait on this time and then reject me??
A week later they emailed me again and wanted me to send them a copy of the books I ordered which was if they had looked was on the first confirmed email they sent me. Needless to say I ignored their email and did not respond back...
I might add I never pay for books ahead of time.. I wait for the bill and then pay through online banking.
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