Kraft's quick response! - Canadian Freebie Forum ~Canada's top free sample, coupons, & contests forum

Miss Cristy · 03-01-2008

I recently purchased peanut butter for my children, as I do every two weeks, and when I opened the package the foil liner was not completely covering the product. I emailed Kraft regarding my issue and they were very quick to respond, sending me 3 coupons for free jars.

I had to do the same with Sealtest when I pulled out on of their pouches of milk and found it to be only half full, with no holes! They sent me out a bunch of coupons ranging from 4 dollars to 1 dollar off their products.

We must never forget the power of email. These companies appreciate our business and also appreciate being informed of any issues. For their quick responses, I have become a bigger fan of their company.

pwwbear · 03-01-2008

Sometimes even if you email to compliment them on a product you really like they will send you coupons as well.

Miss Cristy · 03-01-2008

Thank you... I certainly will have to give that one a try!

awaite · 03-01-2008

if I'm ever feeling ripped off I complain and get freee product but I always offer proof.

Miss Cristy · 03-01-2008

I made sure that I took pictures of my product the way I discovered it. I let them know of the photos in their email, but they have never asked to see it. Most of the websites have an email link that does not support attachments. I never want to appear as though I am trying to scam the company, which I would never do, so I always make sure that I can prove that there was a problem.

kclou · 03-02-2008

Great for your reward. Great that you told them b/c it is good for them to know what products are being "found" on the shelves.

honeycombz · 03-03-2008

I sent Tim Hortons a compliment email and they actually called my cell to thank me for thanking them...lol

I wish there were free sample...lol (but thats cool, wasn't the reason for the email, entirely)

Shandon00 · 03-30-2008

Hmmm.... I always go to the customer service at the store. But I always got the feeling of the issue "falling on deaf ears". Next time I will go directly to the company!

Thanks for the suggestion!

baroom · 04-01-2008

Quote:

Originally Posted by Miss Cristy

I had to do the same with Sealtest when I pulled out on of their pouches of milk and found it to be only half full, with no holes! They sent me out a bunch of coupons ranging from 4 dollars to 1 dollar off their products.

Quote:

Originally Posted by Miss Cristy

I made sure that I took pictures of my product the way I discovered it. I let them know of the photos in their email, but they have never asked to see it. Most of the websites have an email link that does not support attachments. I never want to appear as though I am trying to scam the company, which I would never do, so I always make sure that I can prove that there was a problem.

That's a nice tip, taking pics.
One time I had the misfortune of getting 1 stale pouch of Dairyland milk when the expiry date was weeks away. I didn't bother to complain but I was so annoyed, I changed brands.

roswell · 09-04-2008

whenever i get a faulty product i always email and give them the upc and where i bought it and when and they always send free poduct coupons

03-01-2008	#1
Miss Cristy Smart Beaver Join Date: Oct 2007 Location: Windsor, Ontario... EH? Posts: 231 Threads: 9 Thanks: 193 Thanked 40 Times in 30 Posts	Kraft's quick response! I recently purchased peanut butter for my children, as I do every two weeks, and when I opened the package the foil liner was not completely covering the product. I emailed Kraft regarding my issue and they were very quick to respond, sending me 3 coupons for free jars. I had to do the same with Sealtest when I pulled out on of their pouches of milk and found it to be only half full, with no holes! They sent me out a bunch of coupons ranging from 4 dollars to 1 dollar off their products. We must never forget the power of email. These companies appreciate our business and also appreciate being informed of any issues. For their quick responses, I have become a bigger fan of their company. __________________ Cleverly disguised as a responsible adult!

03-01-2008	#3
Miss Cristy Smart Beaver Join Date: Oct 2007 Location: Windsor, Ontario... EH? Posts: 231 Threads: 9 Thanks: 193 Thanked 40 Times in 30 Posts	Thank you... I certainly will have to give that one a try! __________________ Cleverly disguised as a responsible adult!

03-01-2008	#4
awaite Moderator Join Date: May 2007 Location: vancouver b.c Posts: 3,625 Threads: 232 Thanks: 1,506 Thanked 694 Times in 556 Posts	if I'm ever feeling ripped off I complain and get freee product but I always offer proof. __________________ Newbie Links How to Thank (Please Use Thankyou Button)( important) Forum How to ( Everything you need to know)

03-01-2008	#5
Miss Cristy Smart Beaver Join Date: Oct 2007 Location: Windsor, Ontario... EH? Posts: 231 Threads: 9 Thanks: 193 Thanked 40 Times in 30 Posts	I made sure that I took pictures of my product the way I discovered it. I let them know of the photos in their email, but they have never asked to see it. Most of the websites have an email link that does not support attachments. I never want to appear as though I am trying to scam the company, which I would never do, so I always make sure that I can prove that there was a problem. __________________ Cleverly disguised as a responsible adult!

03-02-2008	#6
kclou Wise Beaver Join Date: Mar 2007 Location: Northern Alberta, Canada Posts: 1,064 Threads: 38 Thanks: 108 Thanked 119 Times in 76 Posts	Great for your reward. Great that you told them b/c it is good for them to know what products are being "found" on the shelves. __________________ Second child~Born July 26/08

03-01-2008	#2
pwwbear Diva Beaver Join Date: Mar 2007 Posts: 328 Threads: 130 Thanks: 80 Thanked 238 Times in 97 Posts	Sometimes even if you email to compliment them on a product you really like they will send you coupons as well.

03-03-2008	#7
honeycombz Im a Smart Beaver Join Date: Feb 2008 Location: Ontatio Posts: 153 Threads: 9 Thanks: 74 Thanked 19 Times in 15 Posts	I sent Tim Hortons a compliment email and they actually called my cell to thank me for thanking them...lol I wish there were free sample...lol (but thats cool, wasn't the reason for the email, entirely) __________________ http://r.yuwie.com/honeycombz Yuwie is like facebook, but better as you make money by viewing webpages, adds and inviting friends. They make money from adds, and you get a portion of it www.snapdollars.com/index/honeycombz Snap Dollars is an awesome site where you can make money by viewing adds and buying other items

03-30-2008	#8
Shandon00 Bargain Diva Beaver Join Date: Oct 2007 Location: Calgary Alberta Posts: 599 Threads: 175 Thanks: 696 Thanked 433 Times in 202 Posts	Hmmm.... I always go to the customer service at the store. But I always got the feeling of the issue "falling on deaf ears". Next time I will go directly to the company! Thanks for the suggestion! __________________

09-04-2008	#10
roswell roswell Join Date: May 2008 Location: duncan b.c. Posts: 1,390 Threads: 551 Thanks: 242 Thanked 1,404 Times in 464 Posts	whenever i get a faulty product i always email and give them the upc and where i bought it and when and they always send free poduct coupons __________________

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