Telus Unfreakin Real Aghhh

[roswell]

well my new cell phone from telus stopped working a couple months back and it was a defect with the phone so they sent it off to get fixed when i got it back as soon as she handed it to me i said "that's not my phone" it was scratched and stuff and wasnt mine they said the body was my phone they just had to replace the insides as it couldnt be repaired well through a series of wierd events with my bill today i discovered that while my phone was in for service i was subscribed to some services that i didnt want and that the phone in fact is not mine so instead of replacing their defective phone with a new one they tried to pawn off someone elses used phone on me i have the serial numbers so i am going in now to the store and some heads are gonna roll i am sooo choked

[Shandon00]

Im not a fan of Telus! Hope it all works out!!

[cbabe]

I've had nothing but bad experiences with Telus in the past...im with Rogers now

I too have had bad service from telus . I changed my service provider as well . they once charged 40.00 for a regular long distance phone call. it was not even that long of a call. (about 20min) I immediatly phoned them told them i was disgusted and i would be changing providers. After I changed my service provider they called me and tried to win me back by offering me discounts , credits on my account . I told them nope if you would have cared that much about me when you had me as a customer i would still be there.

[Shandon00]

I use Rogers now too. Only pay as you go for me!!! NO surprises that way!

[SweetBride202]

Originally Posted by roswello

well my new cell phone from telus stopped working a couple months back and it was a defect with the phone so they sent it off to get fixed when i got it back as soon as she handed it to me i said "that's not my phone" it was scratched and stuff and wasnt mine they said the body was my phone they just had to replace the insides as it couldnt be repaired well through a series of wierd events with my bill today i discovered that while my phone was in for service i was subscribed to some services that i didnt want and that the phone in fact is not mine so instead of replacing their defective phone with a new one they tried to pawn off someone elses used phone on me i have the serial numbers so i am going in now to the store and some heads are gonna roll i am sooo choked

some customer service huh? well, maybe there's some authority you can go to.. maybe its time for you to change providers then.. i heard Rogers is great! plus, they sponsor a Tennis tournament..

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[roswell]

well it has been over a week and i havent heard back i am going to have to go in again they should be replacing my phone. from what i have found out they either sent me someone elses phone or put the used front of someone else phone on mine and changed out the mother board , that;s like if you took your new tv in to get fixed and they replaced it with someone elses used one nice eh well i am not letting it go so easy ya well it is a new phone and new contract so kind stuck with them

[Skittles]

I have a telus pay n talk phone, and i wanted to switch to a contract, and they said that i needed a 1000 dollar deposit. I bought my phone out right when i got it as a pay n talk. You'd think that i wouldn't have to pay 1000. It's a bunch of bull. And it's all because i don't have the credit. I would switch to a different company but that means i have to get a different phone, and I love my phone :p it's a LG Keybo

[kclou]

Wow, good luck people.

[HappyCappy]

SKittles sorry to hear about that. I believe its just their way of hanging on to you. If you don't have a contract phone, I guess they think since you own your phone, they have no guareentee to pay your bill. ??

Do you have a line line with telus? or internet?

I have a telus contract as well, but what I hate about it is Everything costs you money. Downloading, buy a song, and charge for downloading it,