Loblaws Coupon Policy 2014

Loblaws Coupon Policy 2014


Loblaws Coupon Policy 2014


Dear Theresa,

Thank you for taking the time to write to us.

I would be happy to provide you with our national coupon policy provided below.

1.0  Policy
Coupon zone coupons, LCL flyer coupons, LCL website coupons and President’s Choice Financial® coupons are all gladly accepted according the terms and conditions printed on the coupon. Manufacture coupons are accepted for in store purchased items according to the guidelines listed in section 2.0.

2.0  Guidelines

2.1 The item being purchased must conform to the product details on the coupon including size, brand, quantity, co-purchased item etc.

2.2 Only Canadian coupons are accepted.

2.3 The expiry date must be valid.

2.4 The coupon must be presented at time of purchase.

2.5 A coupon cannot be redeemed against the “free” item in any offer where the customer buys more than one item to get one or more item for free (BOGO deals). Eg. Buy one bag of chips, get a second bag of chips free – a single coupon can be applied to the purchase of the two bags.

2.6 Coupons have no cash value.

2.7 If the coupon value exceeds the retail value of an item, the coupon value will be reduced to reflect the retail of the item.

2.8 All sales taxes are paid by the customer at the retail value of the product. Refer to 2.9 to see Free Item guideline.

2.9 The value of a coupon that offers a product for free will include the amount of any applicable taxes.

2.10 Home printed coupons from emails or websites are accepted in black/white or colour. Manufacture coupons must have a valid manufacture address on the printed coupon, expiration date and be completely legible.

2.11Photocopies are not accepted.

2.12 Coupons are void if they appear distorted or blurry..

2.13 One coupon only per item purchased may be redeemed during each store visit, even if a limit statement is not included on the coupon. Coupon stacking is not allowed.

2.14 The Store Management reserves the right to restrict individual item purchase quantities to reasonable family limits.


3.0  General Information

3.1 Each coupon will be reviewed to ensure it complies with the details of the section 2.0 Guidelines.  We appreciate your patience during this validation process.

3.2 Customers with excessive amounts of coupons in a single order may be asked to relocate to complete their order as a courtesy to our other Customers.

3.3 We may change this policy without notice at any time..

3.4 All coupon redemptions are subject to the policy in effect at time of redemption.

3.5 Competitor’s coupons are not accepted.

Please feel free to contact us with any future questions or concerns you may have


Kindest Regards,

Shernett Simpson

Sr. Bilingual Customer Relations Representative

Loblaw Companies Limited


  1. If you look below there is an email address in a previous comment. I suggest emailing them, and telling them your story, and I’d be curious to what the response would be. Because this policy was from May 2012 and wasn’t that long ago.

  2. My husband just tried to price match the Dove Shampoo from No Frills at RCSS – and was told they no longer accept printed coupons due to fraud. I called the store and the customer service manager confirmed that their policy has now changed. She couldn’t confirm if it was all RCSS that have changed – but the one here in Sarnia has. :(

  3. I suggest emailing them at customerservice@loblaws.ca and tell them your whole story and what store etc, and see what they say.
    But they “SHOULD” accept coupons on sale items. I can see them not wanting to do it if it’s an “overage” but if it’s on sale, it’s not a big deal.
    I’ve Had ZERO problems with No Frills in my local town with any coupon including printables.

  4. Hi Theresa,
    Thanks for the info on Loblaws. I tried in the past to use a manufacturer coupon ( printed by the manufacturer) on an advertised flyer item at the Empress Market Loblaws in Toronto. The manager said Loblaws does not accept coupons on sale items. I was not happy and have not gone back to this Loblaws ever since.
    Could you check and see if it is true that Loblaws won’t accept coupons for sale items?

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