Shopping for clothing can be a daunting task, particularly when it comes to returning policies. You want to ensure that you’re getting the best deal for your money and can return something if it doesn’t fit or work out.

Joe Fresh is known for its commitment to customer satisfaction, so they have a lenient return policy.

With Joe Fresh, you can easily exchange or return items as long as they are unused and you have the receipt.

Joe Fresh Return Policy |

Joe Fresh return policy with no receipt.

“Items returned without the order confirmation will be processed per the in-store returns policy.”

It will vary by store, but there is a chance that it could be “NO.”

If the customer has lost their receipt, they may still be able to receive store credit for the returned items.



How long do you have to Return something at Joe Fresh?

The return policy at Joe Fresh locations allows customers to return their clothing items within 30 days of purchase.

This policy applies to regular-priced items as well as sale items.

The clothing items must be in their original condition with all tags attached to be eligible for a refund or exchange.


You will have the easiest time returning your purchase if you have the receipt and tags.

  • The Answer is 30 Days and will be accepted at Standalone stores or where is Joe Fresh apparel s sold, including Superstores.

Joe Fresh Return Policy |

The List of Items you can not return Period

  • Hats
  • Masks
  • Underwear
  • earrings
  • All Gift Cards 

Swimwear does have more rules to follow: Swimwear must have original price tags and hygienic liners intact


How to Return Online Purchases?


You can choose to return to a location that has Joe Fresh clothing for FREE

or you can mail it back for a cost



How do you get your money back

  • Your refund will be credited in the same form as your original payment.
  • If points are redeemed, a gift card will be provided.

Other Notes:  Joe Fresh does not provide exchanges for online purchases; you must create a new order online.


The time it takes to receive a refund from Joe Fresh after making an online purchase depends on several factors. Generally, it takes approximately 7-10 business days for Joe Fresh to process and issue a refund.

However, the actual time to receive the refund depends on the payment method. If the purchase was made using a credit card, the refund should appear on the customer’s account within a few business days after the refund has been processed.

On the other hand, if the purchase was made using PayPal, the refund may take up to 30 days to process.

Joe Fresh Return Policy |

Have More Questions?

Joe Fresh’s customer service phone number is 1-855-322-2522. They are available from 8:00 AM to 12:00 Am (Eastern Time)

Customers can get assistance regarding orders, returns and exchanges, size charts and product information by calling this number.

If customers need to inquire about something else, they can use the contact form on their website or connect via social media.