Aritzia Return Policy Overview

Are you familiar with Aritzia’s return policy? If you’ve purchased something that wasn’t right for you, such as something that didn’t fit well or wasn’t the right colour, you may be curious about the ease of returning items.

Aritzia is a popular clothing store from Canada that offers fashionable and premium quality clothing. Although customers typically appreciate their products, it is normal for shoppers to return items for different reasons.

To ensure that you are comfortable with the return process, it is essential to understand Aritzia’s exchange policy if you plan to shop there. This article will provide all the information you need about the Aritzia return policy, such as the items that can be returned, the time limit for returning them, and any applicable fees or restrictions.

Aritzia logo

Types of Returns

Aritzia offers customers two types of returns: in-store and online. In-store Aritzia exchange returns allow customers to return a product to an Aritzia store for an exchange or refund online returns are only available for online purchases and can be done by mail or in-store. Customers should note that any online item can only be exchanged for a different size or colour, not a refund.

Timeframe for Returns

Aritzia’s return policy requires customers to return items within 30 days of purchase if they were purchased in-store. If they bought online, they had 40 days.

Aritzia Return Policy Explained | aritzia return policy

In-Store Purchases

To return an in-store purchase, customers must have the original receipt, all original tags, and packaging. Aritzia may decline the return or issue a partial refund if any of these items are missing. It is important to remember that Last Call section items cannot be returned or exchanged. Sale items are only eligible for store credit, not a refund.

Online Purchases

To return an online purchase, you must provide the purchase number and ensure that the item is in its original condition with all packaging and tags intact. You’ll have to cover the shipping costs for the return.


Dear Aritzia customers, please remember that specific return policies are in place. Items include Bodysuits, Hosiery, Facemasks, Intimates, 50% off or more clearance items, and anything personalized. Which is similar to Zara’s Returns

Return FEES

Note: A return postage fee of $45.00 (plus applicable taxes) will be deducted from your refund.

Aritzia Return Policy Explained | aritzia return policy

Receipts and Refunds

To ensure Aritzia accepts your return, you must provide a receipt or proof of purchase. Failure to do so might result in rejecting your recovery or a partial refund. Remember to bring the original receipt, tags, and packaging if you purchased the item in-store. On the other hand, if you bought it online, you need the order number and all labels and packaging in their original state.

Refunds will be issued in the same form of payment as the original purchase. So, for example, a customer who purchased an item with a credit card will receive a refund on the same credit card. All refunds are generally processed within two to three business days.

Another Store – Old Navy, similarly handles returns the same way

Return Periods

Aritzia’s return policy states that all items must be returned within 30 days of purchase for in-store and  40 days for online purchases. Items returned after this date are generally not eligible for an exchange or refund, except in cases where the item is defective or damaged.

Customers should keep their original receipts and retain all original tags and packaging intact. Expect the return process to take 7-10 business days.


Excluded Items

Aritzia’s return policy has some exclusions that customers should be aware of.

To be eligible for a return, please ensure that the items are not washed, worn, or damaged, all original tags are still attached, and you have a valid receipt. Please confirm the liner is still tied for swimwear, and shoes must be returned in the original box.

Always call their Customer Service line for any Return or Exchange Policy issues. An Aritzia Concierge will gladly answer your questions.

Personalized Items and Gift Receipts

Aritzia does not accept returns or exchanges for personalized items.

Please ensure that items are not washed, worn, or damaged before returning. Additionally, gift cards are not eligible for returns or exchanges. If a customer presents a gift receipt when attempting to return an item, Aritzia will issue a credit for the purchase amount in the method of payment received.

Damaged and Defective Items

Aritzia will accept returns or exchanges for items that are damaged or defective. Customers should bring the item into an Aritzia store with their original receipt and all original tags and packaging intact.


Original Form of Payment

Refunds will be issued in the same payment form as the original method received. So, for example, a customer who purchased an item with a credit card will receive a refund on the same credit card. All refunds are generally processed within two to three business days. Customers should note that any return shipping fees for online purchases, including Applicable Taxes, are at their own expense.


Return Labels and Online Return Policy

Aritzia accepts returns for full-price and sale items purchased online and in-store within 14 days of purchase. All items must be returned in their original condition, with tags attached and accompanied by a copy of the original invoice.

Sale items may only be returned for a refund to the original form of payment. Online purchases can be produced by mail using the prepaid return label or in-store at Aritzia.


Does Aritzia take returns without a receipt?

Yes, Aritzia does take returns without a receipt. However, Aritzia reserves the right to decline the return or issue a partial refund in these cases. If returning an item without a permit, customers must have the actual order number and all items in their original condition with all labels and packaging intact. Customers should also know that any return shipping fees for online purchases are at their own expense.

Stained Clothing

What does Aritzia do with returned items?

Aritzia will take back any returned items within the stated return period. Depending on the item’s condition, Aritzia may choose to resell it in their store or online. If an item is damaged or defective, Aritzia may opt to repair it and then put it back on the shelves for customers to purchase. In some cases,

Aritzia may choose to donate returned items to a charitable organization.


aritzia return policy without tags

Aritzia allows returns without tags if the item is in original condition and proof of purchase is provided. If missing tags, bring a copy of the invoice or order number. Aritzia may decline or partially refund returns, and customers are responsible for return shipping fees.


aritzia return policy holiday

Aritzia’s holiday return policy allows customers to return items purchased between November 1st and December 25th within the specified return period. However, items purchased before or after this period are subject to the standard return policy. Customers must include the original tags, packaging, and invoice/order number to qualify for a return. Online shoppers should also keep in mind that return shipping fees may apply.