Learning how the Shein Return Policy Canada works can be a complicated process. It can be challenging to understand their procedures and rules for returning items.
We will look at the types of returns offered, deadlines for shipping methods, return options for different countries, policies on defective items, and other important information regarding the process.
With this knowledge, you can make informed decisions about purchases from Shein Canada and have a better shopping experience when shopping for party supplies or pet supplies.
What is the policy for return days on Shein?
Don’t sweat it! You’ve got a whopping 35 days to return your SheIn goodies!
The item must be ordered within 35 days of the original purchase date to make a valid return. This period begins when the order is completed and ends after 35 full days. Any returns made outside this time frame will not be accepted or refunded. On the day the order arrives, but from when it is placed.
Who’s stuck with the bill for the Return Package?
When returning items to Shein, Shein will pay for the 1st Return item, and the customer will pay the return shipping charge on others.
If you are returning a whole order or several items, you should remember that the cost of return shipping can vary depending on the carrier and weight of the returned item.
Is a receipt required for a return transaction?
Yes, you need your receipt to make a return with Shein Canada. When returning items, customers must include a copy of the original order, including an itemized list of what was purchased and the date it was ordered. Without this information, Shein cannot process the return or refund the money. This is the most critical piece of the Shein Return policy for Canada to proceed.
What is the process for initiating a return online?
To initiate a return online, customers must log into their Shein Canada account and go to the “My Orders” page. Here, they will find a list of all the orders they have placed with Shein Canada.
Once they have identified the order they want to return, they can select it and click “Return.” to create a shipping label.
Next, customers must fill out the return form and explain why they return the item. Once the form is complete, customers can submit it, and Shein will contact them with further instructions on how to complete the return process.
Are there any items that have restrictions on returns?
Yes, certain items cannot be returned to Shein, Canada. These items include swimwear, lingerie, hosiery, beauty products (e.g., makeup and perfume), jewelry, accessories (e.g., scarves and belts), and discounted items (items purchased with a promotional discount or coupon code).
Removing the tag – what happens?
For an item to be eligible for a return, it must be in the same condition as when it was purchased. This means that any tags or labels must remain attached and intact on the item. If a title is removed from an item before returning it, Shein Canada will not accept it. Customers should also ensure that items are not damaged, stained, or washed before returning.
What is the processing time for returns at Shein?
Shein Canada typically takes up to 7-10 working days to process returns from the time they receive the item. However, it can take longer during peak seasons or holidays. Customers should allow up to 10 working days for Shein to process their return. Once processed, customers will receive an email notification about their refund. Refunds will be made to the original payment method used for the purchase.
What is the protocol for returning an item after it has been washed?
Items that have been washed cannot be returned to Shein, Canada. This includes items that may have been mistakenly washed or changed your mind after washing it.
If a customer returns an item that has been washed, Shein will not accept it, and the customer will not receive a refund regardless of the return methods used.
Can I swap a SheIn product for a new size?
Yes, SheIn Canada offers exchanges for items ordered in the wrong size. Customers can exchange the item for a different size within 35 days of their original purchase date.
When exchanging an item for a different size, customers must include a copy of the original order and explain which size they would like to exchange it for.
Customers are responsible for all shipping costs associated with the exchange. All exchanged items must be in their original condition and have all tags and labels attached.
Can Shein items be kept instead of returned?
Yes, customers can keep Shein items instead of returning them. However, customers who are unsatisfied with their purchase should contact Shein customer service to inquire about a refund. If an item is kept without processing a return request, no refund will be issued.
Return policy for worn items?
Shein Canada does not accept returns or exchanges for items worn, used, or altered in any way. Items must be returned in the same condition as when purchased, with original packaging, Hygiene stickers attached, with all tags and labels attached.
If a customer returns an item that appears worn or used, Shein reserves the right to reject the return and will not issue a refund.
Where’s my Shein return label?
To return an item to Shein Canada, customers will need a return label. This label can be obtained in two ways.
The first way is to contact Shein customer service through their website and request a return label.
A customer service representative will provide the information needed to receive the label.
The second way to get a label is to log into your Shein account and select “My Orders.” Here, customers will find the option to generate a return label.
This will require the customer to enter their order number, which can be found on their original order confirmation email.
Once completed, customers will receive an email with their return label, which they can print out and attach to the returned item.
Is it possible to return items for free to Shein?
Yes, it is possible to return items for free to Shein Canada. Customers can return their item within 35 days of the original purchase date and receive a full refund, including the cost of shipping. Customers must contact customer service to obtain a return label to initiate a return.
This label should be printed, attached to the returned package, and shipped back to Shein/
If there are any problems with Shein returns, what should I do?
Customers with issues with their Shein returns can contact the Shein Customer Service team for help. The team is available 24/7 and can assist with all aspects of the return process.
They can answer customers’ questions and guide them in resolving any issues. For additional help, customers can also refer to the detailed FAQs on the Shein website.
I hope this helps explain the Shein Return policy in Canada.
