As much as you love going to the movies, sometimes things come up, and you must cancel your ticket. Maybe you got called into an unexpected meeting at work, or your child suddenly had a fever. Perhaps you changed your mind about seeing the Movie you had planned to watch.

Whatever the reason, knowing when and how to request a refund on your movie ticket purchase is essential.


What you will need to get a Ticket Refund

They will ask for your booking ID in the top right corner. After they confirm your details and reason for cancelling, they should issue a refund. You should contact them before the Movie starts for the best odds of getting a refund.


Rumours are online, and you can get a refund In person as late as 30 minutes after the movie starts. Which is good in case your date stands you up.

customer service

How to Get a cineplex ticket refund ( 3 Ways Explained)

Here are the following three ways to request a Refund, which may come in handy if you need to cancel or get stood up for a date. This includes in-person and ways online to contact CineplexCineplex, Plus a way you can even call.

movie ticket counter

Get a Refund in Person

if you know ahead of time you must cancel even until the movie starts, you can ask to be refunded at Customer Service or the Ticket Booth. You need to explain your plans have changed and that you would like a refund. Plain and simple.


But not everyone has time to run to the movie theatre in person.


Online Customer Service


How to Get a Refund Online with Cineplex Customer Support


You can find Cineplex Customer Service here and select the Chat Option. A live agent will be with you in a few minutes.

Expect your refund process to take approximately 10 minutes and be refunded immediately while still in the chat box.


Call Line


Ask to Get a Refund via Phone Cineplex Customer Service Center.

You can Call Cineplex at 1-800-333-0061. The phone line will tell you how long of a wait it is, and you can then select to do a Call Back. Calling would be a great way to ask for a refund if you are busy or away so you are not attached to the phone while on hold.



You could also ask to get Refunded via Email.

A less desirable way to see if you can be refunded is by email. Include as much information as possible, including the best way to contact you. Be sure to include Your booking Id, name, How you paid, the Movie, the time, etc.


You can ask on Social Media Platforms.

If you have advanced notice you will cancel, you can ask on Cineplex’s social media – Facebook, Twitter, and maybe Instagram. But don’t be surprised if they forward you to the Cineplex Service link.

frequently asked questions

FAQs on Cineplex Movie Tickets


  • Does Cineplex do online refunds?

Yes, you can email or contact the customer help desk at

  • Can you cancel a Cineplex movie?

Yes, it is the same process as asking for a refund.

  • Can you change Cineplex tickets?

Yes, contact the Cineplex customer service line

  • What is the phone number for the Cineplex refund?