Overview of Sephora Return Policy Canada

Are you a makeup lover who has recently shopped at Sephora Canada but received a product that wasn’t what you were looking for or caused an allergic reaction? No worries! Let’s discuss Sephora Canada’s return policy to clarify any confusion.

Knowing their 30-Day Return Window and how long you must return items is essential if you plan to purchase expensive beauty items at Sephora Canada. But don’t stress because Sephora’s return policy is excellent!

If you need to return anything between 31-60 days after the purchase, you’ll be happy to hear that they offer both online credits (if returned through the mail) and store credit (if returned in-store) options.

So, the next time you shop at Sephora Canada, enjoy your purchase with peace of mind with their excellent return policy.


Returns from 31-60 days after purchase are eligible for an online credit (if returned to us by mail) or store credit (if returned in-store). 

Benefits of Shopping with Sephora Canada

Shopping at Sephora Canada has many benefits, including access to a wide range of beauty products and knowing you can make returns if needed.  Sephora offers free shipping on orders over $50 and competitive prices on all its products. With so many great options, Sephora Canada is a great one-stop shop for all your beauty needs.

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Days of Purchase

At Sephora Canada, you have up to 30 days from the date of purchase to return any new or gently used item for a refund. It’s important to note that gift and digital cards are not eligible for returns.

.In case you miss the 30-day window, you still have the option to return your purchase within 31-60 days for an online or store credit. Having this flexibility is great if you’re unsatisfied with your purchase. Sephora Canada has a fair policy and reserves the right to ban any “Return Abusers” who take advantage of its generous return policy.

Can you do a Sephora return after 60 days?

No, BUT WAIT – its almost as good as a Full Return.

So here’s the thing – you won’t be getting your cash back, but Sephorara’s got you covered with a Sephora Gift Card credit that you can use online and in-store. And get this, it doesn’t expire! But don’t go losing it, because it can’t be replaced.

In-Store Purchases

At Sephora, making in-store returns is easy. Bring your receipt & item(s) to a Sephora store and receive a refund in the original form of payment. If you have misplaced your receipt, Sephora may locate your purchase with a valid ID for returns processing.


Online Returns Process

To return an item you bought online from Sephora, log in to your account and follow the prompts.

Pack the item(s), include a copy of your invoice, and ship your package using the prepaid return label provided.

Sephora Canada will review the items and contact you within 10 business days regarding acceptance. If approved, you’ll get a refund in the original form of payment used for the purchase, usually within 14 business days.

How to get  the Sephora sephora return label

Sephora has an easy way to start the return process.

Click Here to Get started.


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Exchange Policy

Sephora Canada also offers an exchange policy if you wish to return items in exchange for another product. To make an exchange, You must follow the same procedure outlined above for a return. However, instead of requesting a refund, you can request to exchange their item(s) for another product.


Exchanges on In-Store and Online Purchases

Bring the receipt and the item you want to exchange if you bought something in-store.  For online orders, returning is the same as exchanging. Just tell them you want to swap it out, and Sephora’s got the shipping covered.

Sara bought some makeup products online, but unfortunately, they weren’t the right shade for her skin tone. She made a return trip to the store and decided to browse around while she was there. 


Upon entering the store, Sara was greeted by a friendly Sephora associate. She explained the situation with her purchase, expressed her desire to return the products and got advice on which shades would suit her skin tone better. The associate listened attentively, asked relevant questions, and helped Sara find a few shades of foundation and blush that matched her skin tone perfectly. 


After deciding on the products she wanted, Sara proceeded to the register. The same associate quickly checked her out, refunded her for the online purchase, and offered helpful advice on how to apply all the new makeup products correctly. Sara expressed her gratitude before leaving Sephora, feeling confident in her new choices!



Original Payment Method Via Credit Card

At Sephora Canada, we offer you various payment options! Choose from Credit Cards, Debit Cards, PayPal, Apple Pay or Sephora Gift Cards to purchase your favourite products.


For exchanges at the store, kindly bring the mode of payment used to purchase the item. The amount will be credited to the same card used during checkout to ensure hassle-free refunds or exchanges.

Who pays the Return Shipping Costs?

No worries if you ever need to return items to Sephora, Canada. They’ve got you covered! Not only do they pay for the return shipping, but all you have to do is package up the item(s), include a copy of your original invoice, and ship it back with the return label provided by Sephora Canada.


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Gift Cards and Merchandise Credit

Sephora Canada also offers the option to purchase gift cards and merchandise credit. This means you can easily gift your loved ones the joy of exploring new beauty and skincare routines. With this flexibility to choose their favourite products, you can ensure your gift is tailored perfectly to their needs.

It must be noted, however, that for any purchases made using a gift card or merchandise credit, the original form of payment must be presented in-store for any returns or exchanges that may be required.


Take a look at the Sephoras Sales Calendar. 

What to Do if You Don’t Have a Receipt?

Suppose you’ve lost your original or gift receipt. In that case, Sephora Canada can usually locate your original receipt with information like your photo ID, phone number, or email address to find your Receipt.   If you require to get a receipt for a gift you gave, , Sephora can provide a copy upon request. You must contact their Sephora store or the Sephora customer service team to request a copy.

Can you return Sephora products after use?


At Sephora Canada, you can always return products, even if used, as long as you have the original receipt. Note that for refunds, identification verification (like a government-issued photo ID) may be required to proceed with your return.

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Is There a Special sephora holiday return policy in Canada?

No, There is no need for a particular return policy for the Holidays because Sephora has one of the best Return Policies out there, ranking up there with the Costco Return Policy. 

Chances are you can get a refund or a gift card depending on when the purchase took place.


Will Sephora return the foundation that has been opened and used?

Yes, Sephora will accept items that have been opened and used as long as you return the item in 30 days or if you are a Beauty insider (free to join)  within 60 days of purchase; you may get lucky and get a Sephora Merchandise Credit after 60 days.

What about Perfume?

Yes, Sephora will accept Perfume back even when opened and gently used.



Can I return an item to Sephora after 60 days?

Sephora Canada accepts returns within 60 days, but customers with valid receipts may be able to return after 60 days. To return outside the standard window, contact the local store or the customer service team and provide additional information.



Does Sephora have free return shipping?

YES, Sephora has free return shipping for online Returns. You may be able to find a prepaid return shipping label when initiating their return online.  You will not be reimbursed for any of your original Shipping costs.


Do you lose Sephora points when you return?

You will not lose Sephora points when returning items. However, any points earned on the original purchase may be deducted if a refund is issued.


What if Sephora sent me the wrong item?

If Sephora Canada sends the wrong item, contact customer service for a return or exchange. You may need to provide the order number or payment method. Sephora will cover all costs and offer a full refund.

Don’t forget to Take the Sephora Surveyand let them know what a great experience you had doing a return