Overview of Lululemon Return Policy
Lululemon’s return policy ensures customers are satisfied with their purchases and have a positive shopping experience. Customers in Canada can return online or in-store products within 30 days of purchase, provided that the item is unused, undamaged, and in its original condition. Returns must be accompanied by proof of purchase, such as the original receipt, store invoice, or gift receipt.
Lululemon will issue a full refund for returns of unworn and unused items within 30 days of purchase.30 days of purchase and in original condition with all tags attached. Returns made after 30 days may still be accepted at the discretion of the store and may be issued a store credit.
In-Store Returns:
Customers can return in-store purchases by bringing the item to any Lululemon store with proof of purchase. Refunds for in-store returns will be issued in the original form of payment within 3 – 10 days or as a store credit after 30 days.
Benefits of Returning to a Store Location
Returning an item to a Lululemon store location has several benefits over returning online. First, customers can receive their refund in the original form of payment on the spot or opt for store credit after 30 days. Customers also have the opportunity to ask questions about possible replacements or exchanges if they are not satisfied with their purchase. Finally, customers can try the item in-store before purchasing to ensure it fits properly.
Gift Cards and E-Gift Cards
Lululemon offers both physical gift cards and e-gift cards. Physical gift cards are available in-store or online, while e-gift cards are sent electronically. Both types of gift cards can be used to purchase items at any Lululemon store or website in Canada. Gift and e-g gift cards purchased in Canada cannot be returned or refunded.
Lululemon E-Gift Card Options
Lululemon also offers e-gift cards for customers to purchase online. These e-gift cards are sent electronically (usually by Email Address) and can be used to buy items at any Lululemon store or website in Canada. Customers can choose from various denominations and designs, and e-gift cards can be personalized with a message.
Online Purchases
Customers can also return online purchases of unworn and unused items within 30 days of purchase. Customers must fill out the online return form and include proof of purchase, such as the original receipt or store invoice, along with the returned item. Lululemon will issue a full refund for returns made within 30 days. Customers can receive their refund in the original form of payment or store credit.
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Return Request Process for Online Purchases
To return an item purchased online from Lululemon.ca, customers must fill out the online return form and include proof of purchase, such as the original receipt or store invoice. Customers must package their items securely and return them to Lululemon within 30 days of purchase. Returns must be sent to the address provided on the return form.
Lululemon will issue a full refund for returns made within 30 days, provided that the item is unused, undamaged, and in its original condition. Customers can receive their refund in the original form of payment or store credit. Customers are responsible for all shipping costs associated with returning items.
Shipping Label and Return Authorization Number Creation
When returning items purchased online from Lululemon.ca, customers must create a shipping label and obtain a Return Authorization Number (RAN). To do this, customers should first fill out the online return form. Once the form is submitted, they will receive an email with instructions for creating their return shipping label and obtaining a RAN.
Method of Payment for Returns
Customers who return items purchased online from Lululemon.ca can receive their refund in the original form of payment or store credit. For returns made within 14 days, customers will be refunded in the original payment method (credit card, PayPal, etc.). After 30 days, any refunds will be issued as store credit. Customers are responsible for all shipping costs associated with returning items.
Reusable Shipping Materials for Returns
Lululemon encourages customers to use reusable and recyclable shipping materials when returning items purchased online. To help ensure that all returns are adequately protected during transit, Lululemon recommends that customers use the original box or a secure cardboard box, fill any voids in the package with recyclable packing material such as newspaper, and seal the container with packing tape. Customers should also include their Return Authorization Number (RAN) outside the box.
Track Your Return Using the Return Authorization Number
Once you have obtained a Return Authorization Number (RAN) and created a return shipping label, customers can track their return online using the RAN. To do this, customers should go to lululemon.ca/returns and enter their RAN in the “Track Return” field. This will provide you with a Track Refund.
Closest Store Location for Returns
For customers who prefer to return their online purchases in-store, Lululemon has several stores located across Canada. Customers can find their closest store location by entering their city or postal code into the “Find a Store” search box on lululemon.ca. Once they have found the nearest store location, customers should contact the store to confirm return policies and procedures before bringing in their item.
Original Purchase Requirements for Refund or Exchange
To be eligible for a refund or exchange, the original purchase must meet the following criteria: items must be in new, unused, unworn and unaltered condition; items must include all original tags and packaging (if applicable); and proof of purchase (original receipt or store invoice) must be included. Customers should contact their local store or customer service to confirm any additional requirements for refunds and exchanges.
Proof of Purchase Required with All Returns/Exchanges
Customers must provide proof of purchase to be eligible for a refund or exchange. This can include the original receipt or a store invoice. Items purchased online from Lululemon.ca can be returned in-store, provided the customer brings the original receipt and any other documents the store requires.
Quality Promise and Merchandise Authorization Requirements
Lululemon offers a Quality Promise on all items purchased from lululemon.ca and our store locations in Canada. Customers must have their original receipt, store invoice, and merchandise authorization number (R AN) to make an eligible return or exchange under the Quality Promise. Customers should contact their local store or customer service to obtain a RAN before returning or exchanging to start the Return process.
Does Lululemon have a 30-day return policy?
Yes, Lululemon has a 30-day return policy for items purchased online from lululemon.ca.
Can you return to Lululemon after 2 years?
Unfortunately, Lululemon does not accept returns on items over 30 days old. If you purchased an item more than two years ago, it is no longer eligible for a return or exchange. However, customers can still take advantage of the Quality Promise. Contact your local store or customer service for more information.
Does Lululemon have a lifetime warranty?
No, Lululemon does not offer a lifetime warranty on their products. The Quality Promise covers all items purchased from lululemon.ca and in-store locations in Canada for up to one year after purchase. This means that customers can return or exchange any item within one year of purchase, provided it meets the criteria listed in the Return Policy (including the original receipt and any other documents the store requires).
Does Lululemon fix holes for free?
Yes, Lululemon does offer free repairs for items that have developed holes or tears. Customers should contact their local store or customer service to arrange a repair appointment and discuss the requirements of the repair.
The store will assess the item to determine if it can be repaired. If deemed eligible for repair, Lululemon will fix any holes or tears in the thing at no charge.
Can you get a new pair of Lululemon leggings if they rip?
If they rip, customers can get a new pair of Lululemon leggings. Customers should contact their local store or customer service to arrange a repair appointment and discuss the requirements of the repair. The store will assess the item to determine if it can be repaired. Lululemon will replace any leggings that have developed holes or tears if deemed eligible for repair.
Can I exchange my Lululemon leggings if they pill?
No, unfortunately, Lululemon does not offer exchanges on items that have been pilled. Pilling or other natural wear and tear are part of the everyday use of the product and are not covered under the Quality Promise. Customers should contact customer service for more information about their options.
